As the COVID-19 virus rapidly spreads to more than 150 countries on six continents, public institutions are straining to keep up.

To assist you in responding during this time of crisis, this collection of coaching videos has been assembled from those who have successfully responded to a crisis before by successfully using technology to engage with a larger “crowd” of volunteers.

In each mini-lecture those who have successfully learned how to mobilise groups of people online, present the basic concepts and tools to learn, analyse and implement a crowdsourced public response to crucial decision-making processes in a context of emergency. While the focus of this course is to inform the response to the COVID-19 pandemic, it is hoped that the lessons learned will also be applied to future disaster relief efforts and worst-case scenarios.


– Matt Andrews, Faculty Director of Building State Capability and Edward S. Mason Senior Lecturer in International Development at Harvard Kennedy School, United States
– Peter Baeck, Co-Head of the Centre for Collective Intelligence Design, Nesta, United Kingdom
– Sean Bonner, Global Director of Safecast, Japan
– Peter Bragge, Director of Health Programs, BehaviourWorks Australia; Lead, Monash-McMaster Social Systems Evidence Collaboration, Monash Sustainable Development Institute, Australia
– and more


• Defining Actionable Problems – Matt Andrews
• Three Day Evidence Review – Peter Bragge
• Priorities for Collective Intelligence – Geoff Mulgan
• Smarter Crowdsourcing – Beth Simone Noveck
• Crowdfunding – Peter Baeck
• Secondary Fall-Out – Azby Brown
• Crowdsourced Surveillance – Tolbert Nyenswah
• Crowdsourcing Data – Angela Oduor Lungati and Juliana Rotich
• Mobilising a Network – Sean Bonner
• Chatbots and Social Media Strategies for Crisis – Nashin Mahtani
• Who is most at Risk? Changes to the Organisation that Need to be Made Now – Alex Pentland
• Crowdsourcing Scientific Expertise – Ali Nouri
• Conclusion: Lessons learned – All

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